Return Policy
Thank you for shopping with us! We strive to provide high-quality products and services. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
- You have 30 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain types of goods are non-returnable, such as perishable goods, personalized items, or downloadable digital products. Please check the product description for any exceptions.
- Proof of purchase (e.g., receipt, order number) is required for all returns.
Refunds
- Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your original payment method within 7-10 business days. Depending on your card issuer’s policies, you may experience slight variations in processing times.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Support @ Growlands.co.uk to arrange an exchange.
Return Shipping
- Customers are responsible for covering the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.
Contact Us
If you have any questions on how to return your item, please contact us at:
- Email: Support @ Growlands.co.uk
- Phone: 447538344751